FREE SHIPPING ON ALL U.S. ORDERS

SHIPPING

We offer FREE SHIPPING on all retail orders that ship within the continental United States. There is no minimum purchase amount required.

RETURNS

Merchandise may be returned within 30 days of receiving the order. Credit will be issued in the original form of payment. Merchandise must be returned in the original condition received (unworn, unwashed, with tags attached). If a return label is needed, a fee of $7.95 will be deducted from the refund. 


All returns must be sent to the following address: 


Sweet Soul (Returns)

1080 S Kimball Avenue

Suite 130

Southlake, TX 76092


Refunds may take 7 to 10 business days after receipt of return to process.

GIVEAWAYS

There is no purchase required to enter any giveaway contest hosted by Sweet Soul through their social media platforms. Giveaway merchandise are not eligible for any returns, refunds, or exchanges.


It is Sweet Soul's responsibility to make sure our customers are 100% satisfied with every purchase. Our goal is always to provide our customers with high quality products at competitive wholesale prices. Customer satisfaction is always our number one priority, All items that we carry are inspected before dispatch to ensure a pleasant shopping experience, however if you encounter a quality issuer Pease see our return policy below:

All wholesale orders placed with a sales rep are final.
 
If a return is authorized ALL RETURNS MUST BE APPROVED BY OUR CUSTOMER SERVICE.


  • Accounts have 5 calendar days from the day they receive their shipment to contact customer service with any issues and/or damages.
  • Please write us at info@shopsweetsoul.com for approval and a Return Authorization Number. No returns will be accepted without prior approval.
  • Email must contain the following: Order Number, Style Number and reason for the return: ( In a few words explain the problem) and at least 3 images of the issues and/or damages.
  • Once a return has been authorized customer service will forward a return/Exchange form, a shipping label and a Return Authorization Number (Return Authorization Number is only valid for 14 business days from the date of issue). Authorized damages/issues are covered Sweet Soul via refund or order credit towards next purchase (order credits are valid for 90 days). Unauthorized damages/issues are not covered Sweet Soul, a refund nor credit will be issued.

  •  Authorized damages and/or issues are production problems (holes, missin buttons/zippers, discoloration etc.) and/or sizes or styles missing
  • Unauthorized damages and/or issues are if items are worn, washes, odors (smoke) or damages due to customer
  • Returned merchandise must be unworn, unwashed, in original condition received and all tags attached.

  • All requests will be processed after our returns department inspects and verifies the condition of the item. Return credits tale approximately 7-10 business days to process upon receipt of the item. Shipping charges are not refundable.
  • Please note if an exchange is issued it is subject to stock availability and shipping fees will apply to your exchange.

ALL RETURNS SHOULD BE SHIPPED TO:
Sweet Soul (Returns)
1080 S Kimball Avenue
Suite 130
Southlake, TX 76092